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SHIPPING & RETURNS POLICY

Shipping

Please take into consideration that while we offer shipping worldwide, there might be customs fees, duty fees and taxes applied for orders. The Customer covers shipping charges, customs fees, duty fees and taxes. This will be determined by the country you are in. We do not take any responsibility for these additional fees. The User can consult the estimated Shipping price below

 

 

Swiss Post (Prices in CHF)*

Domestic Parcels

PostPac Priority

PostPac Economy

Swiss-Express”Moon”

9

7

16

International Parcels Europe Zone 1

Priority Plus

Registered e-mail service

Urgent

19

20

70

International Parcels Rest of the world Zone 2

Priority Plus

Registered e-mail service

Urgent

23

24

120

*Estimated Prices. Final prices calculation will be showed during the shipment procedure.
Delivery times vary from country to country.
Purchase orders are processed Monday through Friday. Purchase orders placed after 3pm on a Friday will be processed on Monday morning.
Delays could be caused by payment authorisation, strikes by local post offices/ import companies or delays resulting from international customs matters.
Prices up to 1 kilogram.

 

Returns

Returns must be made within 14-days after delivery of your shipment (or the maximum period stabilised in the in the sectoral legislation applicable). No refunds or exchanges will be offered after the expiration of this 14-day period.

To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging. The only exception to this requirement pertains to damaged or defective items.

We cannot process a return for products purchased through the brands or other retail partners.

Refunds are available only for purchases made through www.lveticbeauty.com

Before attempting to return an order, kindly contact our info@lveticbeauty.com team to request a returns authorization and include details of your complaint. It is very important that you wait for our email with the return information (shipping cost would be paid by the Customer).

Please note that Customer covers shipping charges, customs fees, and taxes (these are not eligible for refund). We will usually refund your order within 5-days within receipt of the returned but please allow up to 30 for the processing a refund as transfers between payment systems might take a longer time.

To complete your return, we require a receipt or proof of purchase.